Online Purchase Returns
- 14 days return policy
- The item must be returned in its original condition, unused, and in the original packaging.
- Return shipping is at the customer’s expense unless the item is defective or damaged upon arrival.
We can arrange to collect the items from you, or you may return them directly to our store. Once the return has been processed, we will issue a refund for the full purchase amount, less the cost of return postage.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@houseofvintagerugs.co.uk
Sale items
Sale items cannot be returned or refunded.
In Store purchase Returns
To complete your return in store we require a receipt or proof of purchase.
To be eligible for a full refund, the rug must be returned to our store located at 11 Cutlog Vennel, Perth PH1 5HY within 7 days of the original purchase date and must be in its original condition.
Returns that are not made within the 7-day period will not be eligible for a refund.
Need help?
Contact us at sales@houseofvintagerugs.co.uk for questions related to refunds and returns.